TechSur - GSA Next-Gen Solutions

GSA’s 21st Century Government Solutions

Outpacing Elite Commercial Companies, Producing Next-Gen Business Solutions

SOLID, SECURE BUSINESS SOLUTIONS

Today’s government agencies face a rising tide of demand for better customer experience (CX). The rapidly evolving tech landscape requires solutions that are adaptable, intuitive, and user-centric. GSA’s current applications and acquisition platforms need to fully align with the modern user’s expectations, to avoid potential inefficiencies and frustrations.

TechSur is serving as a bridge between intricate technological solutions and genuine human engagement. We understand the nuances of federal enterprise, yet we’re agile, innovative, and deeply committed to the user experience. Our tech is the backstage; the spotlight is on engagement.

RESEARCH FOR REAL-WORLD CHALLENGES

GSA Customer Experience (CX) Strategy & Key performance indicators

In today's digital era, where technology constantly evolves and user expectations are higher than ever, federal agencies must not only keep pace but set the benchmark for customer experience (CX). For agencies like the General Services Administration (GSA), which serve as the backbone of federal operations, the need to deliver seamless, efficient, and secure services to citizens and government entities alike is not just a goal but a mandate. To achieve this, agencies are implementing a variety of CX strategies, each tailored to meet the unique demands of their service areas. But without proper measurement, even the most well-intentioned strategies can fall short of their objectives.

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Improving Aquisition Platforms with Human-Centered Deisgn (HCD)

Highlights the importance of understanding the needs of end-users in the development of acquisition platforms. The article outlines the steps involved in incorporating HCD principles, emphasizing how these steps can significantly enhance the user experience. Particularly focuses on the benefits of HCD-driven interfaces for government procurement officials, demonstrating how these interfaces can streamline processes and improve efficiency in governmental acquisition tasks.

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How OMB's Update on Federal Digital Experiences Means Improved Public Services

The Office of Management and Budget (OMB) has recently issued a directive that showcases the U.S. government’s commitment to adopting modern technologies, digital experiences and improving public interactions. For federal agencies, grasping the depth of this guidance can lead to transformative change in service delivery. Let’s explore the transformative potential this memo holds for reshaping the way agencies connect with the public.

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A FRAMEWORK FOR GSA SOLUTIONS

The gap between evolving technology demands and current systems can lead to inefficiencies and missed opportunities in serving the public with top-tier acquisition platforms at a faster pace. TechSur’s Total Engagement Framework integrates DevSecOps, a Cloud foundation, Ethical AI, and User Experience (UX) built with Human-Centered Design (HCD) principles to bridge this gap, ensuring GSA’s technology solutions are built with a business product mentality where each element drives the ultimate goal – a superior Customer Experience (CX).

ETHICAL ARTIFICIAL INTELLIGENCE AT GSA

AI promises to drive the growth of the United States economy and improve the quality of life of all Americans. The Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence was signed on October 30, 2023. According to a White House Fact Sheet, “the Executive Order establishes new standards for AI safety and security, protects Americans’ privacy, advances equity and civil rights, stands up for consumers and workers, promotes innovation and competition, advances American leadership around the world, and more.”

As TechSur guides our federal customers to adopt ethical AI implementations, we refer our customers and our engineers to GSA’s Center of Excellence (CoE) for Artificial Intelligence. As GSA and other federal agencies spearhead AI use cases and implementations, ethical guidelines and long-term implications must be considered at every step of the way. No AI project can be allowed to procede without transparent, accountable, and non-discriminatory algorithms and programs. Ethical AI ensures fairness and avoids biases.

CAPABILITY BRIEFING

Contact TechSur Solutions today for a customized Capability Briefing and see how our digital modernization experience can help you achieve GSA strategic goals. Our Total Engagement Framework delivers a package built with DevSecOps, using Cloud-Native Application Development, using Ethical AI and Hyper-Automation drivers to deliver a superior Customer Experience.

Engaging Technology. Empowering Government.