FROM BACKLOGS TO BREAKTHROUGHS: AI-POWERED SOLUTIONS AT USCIS
USCIS Immigration Case Management
Challenge: The USCIS faced significant challenges in managing an ever-increasing volume of immigration cases. With backlogs growing and processing times extending, there was a clear need for modernization to improve efficiency and service delivery.
TechSur’s Agile AI Solution: TechSur Solutions stepped in with an innovative approach, leveraging a combination of hyper-automation, AI/ML services, and Robotic Process Automation (RPA) to overhaul the agency’s case processing systems. This strategic integration aimed to enhance system stability, reduce processing times, and handle higher case volumes more effectively.
Impact:
- Operational Efficiency: The introduction of AI-driven processes led to a 19% increase in case processing volume without the need for additional staff, showcasing the scalability of the solution.
- System Modernization: Legacy systems were successfully decommissioned, transitioning operations to a more efficient, modernized platform.
- Digital Transformation: A significant portion of transactions were moved from paper-based to digital formats, aligning operations with digital-first goals and improving accessibility.
- Rapid Development: A new fee structure was implemented in less than 6 weeks, demonstrating the agility and responsiveness of the solution.
Strategic Benefits:
- Streamlined workflows enabled faster access to information and expedited decision-making.
- The integration of security-enhanced platforms facilitated cross-agency collaboration.
- The adoption of a microservices architecture reduced system downtime and improved data visibility.
Through strategic innovation and a keen focus on user experience, TechSur Solutions has empowered GSA to surpass conventional government service delivery, setting a benchmark for digital excellence.