5 Benefits of Using Bots in Government Organizations

Bots are reflective of the core principles that are fundamental to artificial intelligence, augmenting human decision-making while adding ease of use and precision to simplify tasks. They break down tedious processes and allow various services like logistics and customer service to become more flexible. 

Local, state and federal governments are increasingly open to the idea of adopting government bots for use in customer-facing departments, handling insurance claims and other use cases, as well as for sector interactions. These bots offer conversational AI communication to citizens around the clock, connecting them to technology-based public services. Bots do offer guidance on regulations, permits, and critical processes. And they can act as personal assistants to set up urgent meetings or organize calendars. The satisfaction rates and high support level that bots provide make them attractive propositions for governments worldwide. 

The possibilities for using bots within government organizations are intriguing, and when seeing what the benefits are, organizations will be brimming with excitement about the improved results they can look forward to. 


Governments Can Maximise Service Capabilities 


Governments are scratching the surface regarding the adoption and leveraging of bots. In fact, governments have a higher imperative for using bots and artificial intelligence-powered tools than any other industry. At every level, government offices can wave the proverbial flag for innovation with extensive bot integration.

Government services are varied, and the details fundamental to the success of such services are complex, technical, and sometimes intimidating for people using the government system because so much information is involved. Several governments are short-staffed while facing unpredictable, layered security/compliance requirements. Additionally, governments have to maintain service capabilities that may be utilized once every year or a few years. Because of these complexities, government service ratings have been at an all-time low

When built and implemented properly, government bots allow local, state, and federal governments to maximize their service capabilities. For example, The General Services Administration (GSA) has used bots to teach citizens about different scams, providing resources for people who have been scammed or are looking to avoid becoming victims. Delivering insights and managing such information becomes simpler with bots, providing more public access to information. 


Government Bots Improve Information Management 


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Bots are efficient information managers that can process what’s being said to them and offer solutions in real-time. They can direct citizens to vital information regarding important community or state-wide happenings like construction, community events, and public meetings. 

Additionally, local and state governments are designing Q&A bots to improve the public’s accessibility to information, providing repositories across various industries and agencies. Government bots aggregate information seamlessly, whether it’s information regarding tax documents, public health, or immigration. And bots engage in meaningful conversations, matching the urgency and tone of the inquiring public. 


Bots Offer Scalability


Government bots are efficient solutions that scale services up or down, depending on public demand or the goals of government leaders. Bots are instant problem-solvers using machine learning capabilities to understand requests and provide highly useful services. They offer instant responses to any questions and are fine-tuned by developers who ensure they have the conversational aptitude to help in any given situation. 

The more that bots can be leveraged to optimize processes, the more time government departments have to handle more complex matters. Bots and the platforms that utilize them are scalable. And, running them reduces costs by 30%, reducing the need for outside hirings. 


Bots Transform How Citizens View Government Services


Government bots positively transform citizen experiences with government services by improving the quality of customer conversations and providing valuable insights. These elements should make government staffers anticipate more streamlined workflows, driving productivity and improving the reputation. Who doesn’t want people boasting about how good they are?

Bots, as mentioned above, provide quick access to a wide range of public data. The real-time guidance that government bots provide eases the burden when looking through long, complex applications and more technical processes. And they can provide multilingual support. 

Leveraging bots for government operations could encourage more civic participation in government-related activities. 


Bots Offer Much-Needed Opportunities to Deliver Better Value 


With successful implementation, governments at different levels can offer formidable value propositions, providing more efficient mission services that win the trust and drive productivity. The impact on government staffing is more profound, leaving more complex responsibilities for staffers who can focus on tasks with higher value propositions. 

Government bots can offer more scalable and flexible solutions, potentially opening up organizations and agencies to more profit-making opportunities. 

If you’re wondering, ‘how do bots work?’ TechSur Solutions can solve your problems with technology to handle your simplest and most technical tasks. Learn more about our adaptive artificial intelligence solutions and how bots can help you modernize your operations in unprecedented ways. 


How Leveraging Bots Modernizes Government Operations

While handling the raft of responsibilities that come with government operations, several cities, counties, and states have been seeing the need to implement emerging technologies to optimize their efficiency. In the new normal, when process management, logistics, and other operations have become more dynamic, bots are increasing in adoption as government agencies globally try to keep up with evolving demands. 

Governments can use bots to simplify their business tasks and address public queries, making themselves more relatable to people and also making their lives easier. An easier life equals more productivity, a great equation for success. 

Additionally, bots allow governments to solve the most complex technical challenges in day-to-day operations. The use cases for bots are plentiful, allowing governments to become flexible and realize many of the benefits that insurance, travel, and real estate sectors have already been experiencing for a while now. 


How Do Bots Work for Governments?


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Government bots use artificial intelligence (AI) algorithms to handle the massive intake of questions from the public, both online and through phone calls. These bots have a definitive list of questions that they can answer at a moment’s notice, with IT departments typically configuring the bots before releasing them in live time to respond to questions quickly. 

Increasingly, governments have been adopting bots as more people inquire about pandemic-related affairs, healthcare, and unemployment benefits. They leverage hyper-automation to quickly identify and automate as many business and IT processes as possible. 

Bots can be used to prevent fraud in transactions by collecting related data and processes to validate records as well as identify unusual patterns through fraud detection mechanisms. They also perform follow-up actions to prevent threat actors from stealing information. Alternatively, they automate document processing, adding speed to the processing of invoices, receipts, purchase orders, medical records, and prescriptions. With document automation, government bots can extract and validate data while helping to generate new documents. 


Use Cases of Government Bots Handling Information 


Government bots can help the public sector manage tax information, meeting the requests of enquirers who have questions about tax filing documents, deadlines, and similar requests. Alternatively, these bots can help layout and publish information regarding important public matters such as major construction plans or community events. 

Bots can also display public transportation timetables without users having to navigate different portals to access such information. 

For business owners seeking permits from the government to open businesses or rent land for business use, government bots can help owners understand the rules and regulations regarding issuing business permits. 

Also, for immigration purposes, bots allow immigrants to consistently follow up on their application status or pose any general questions about documentation or visa length. 

The Department of Motor Vehicles (DMV) has also been using bots to automate its most tedious tasks to ensure that drivers’ needs are seamlessly met. Much of the DMV’s tasks involve renewing drivers’ licenses and license plates. By using bots, such renewals can be fully automated and completed online. These bots are leveraged on DMV websites to simplify paperwork, saving people long waits in line and allowing the DMV to take on more applications or inquiries. 


Government Bots Can Handle Claims 


Another use case of hyper-automation that government bots specialize in is handling insurance or workforce claims. Insurers can fully automate claims processing tasks without human intervention by extracting data from different documents, understanding and analyzing claims to identify their alignment with specific customer policies, and automating transactions for legitimate/successful claims. 

Bots can also refer any processing requests for workplace claims made by employees to government HR departments regarding complaints and vacation requests, as well as reimbursements. 


Government Bots Leverage Emotional Intelligence to Get Results


One of the most engaging aspects of government bots is that they can sense emotions and respond in the appropriate tone to handle questions, showing a more human and passionate approach from the governments that leverage bots. 

With digital government services, bots can guide people online, helping them get to the information they seek quickly. Some bots can also certify planning processes and authenticate permits when handling more layered public queries that focus on technology. 

TechSur Solutions solves your problems with technology to automate your simplest and most technical tasks. Learn more about our adaptive artificial intelligence solutions and how bots can help you to modernize your operations in unprecedented ways. Get excited about the business opportunities you will generate!